At the intersection of business strategy and individual desire
exists the potential for a story charged with meaning and emotion.
This story is called the brand. We provide the interpretive and
analytic talent to express this story in the most powerful way. And
then we help companies tell their stories for market advantage.
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APPLIED STORYTELLING FOR COMPANIES, PRODUCTS AND BRANDS.™
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project updates recently
MAY 29 2008
IHOP Corporation transitions to a new corporate name — DineEquity — and a new corporate brand.
MAY 25 2008
Arena Stage revitalizes its brand to prepare for a bright new future in a striking new venue.
MARCH 29 2008
A new tagline for Allergan, Our pursuit. Life’s potential™, signals adoption of a new communications platform.
FEBRUARY 28 2008
Ikan System debuts in New York at MetFresh Supermarket
OCTOBER 26 2007
Lending support to the Advertising Photographers Association's "Be Original" campaign
project updates seen and heard gleaning meaning watch in the D
SEPTEMBER 21 2008
Using its destination brand platform as a guide, Henry Ford Museum implements a new master plan.

Marking a new milestone in realization of its 10-year strategic plan, The Henry Ford, one of America’s leading cultural institutions, has taken significant steps towards implementing the first phase of a new master plan for one of its signature attractions, Henry Ford Museum.

Approved in 2007, the new plan is being developed and implemented by the Oakland, California-based West Office. Proposed physical changes to the museum floor include a new circulation plan and reconfigured exhibit spaces. The new plan also calls for four new, centrally located exhibits to shed light on different aspects of the American Experience and provide a lively introduction to the rest of the exhibits.

A key member of the Master Plan development team, Applied Storytelling helped to guide and support the master planning effort in important ways, beginning with refinement of the museum’s existing destination brand platform. Originally developed by Applied Storytelling in 2002, the updated platform has provided the strategic framework for subsequent master planning concepts and decision-making. From there, Applied Storytelling worked closely with West Office team members, museum staff and curators to develop narratives expressing the content and experience for each of the museum’s key exhibits.

Since relaunching its institutional brand and reintroducing its family of destination brands in 2002, The Henry Ford has established itself as a brand marketing role model for cultural institutions nationwide. The institution’s brand development effort has earned several awards including the American In-House Design Award, ReBrand 100 Merit Award and two Brass Rings from the International Association of Amusement Parks and Attractions (IAAPA).

Building on its initial visitor-focused platform, The Henry Ford has continued to work with Applied Storytelling to extend its narrative-driven approach to brand development to its food, retail, educational, collection, charitable giving and cause-related activities as well. Chief Marketing Officer Carol Kendra notes that since 2001 food revenue is up by $1 million, catering revenue is up by $1.3 million, ride revenue has doubled, special event and attendance revenue has almost tripled for the institution’s “big four” events, membership has nearly doubled, sponsorship revenues are up 120%, in-kind sponsorship support has grown 439% and the institution’s hotel partnership program has grown 423%.

“Applied Storytelling is one of our most valued partners,” says Kendra. “We have been working with Eric and his team since 2001 and continue to find their insight and direction vital to supporting our business plans.”


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